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I am so totally cranky right now.
I have so much to do today, and I'm totally not motivated, I'm dragging around and feeling very bleh.
To top it all off, I was contacted by an eBay customer from hell. She's in Japan, and she contacted me privately and asked me to send her some things, which is against eBay policies. It was a large order, so I agreed. It took about fifteen emails to hammer it all out, mostly because it's very hard to understand what she is saying. Her emails are nearly indecipherable.
Anyway, I agreed to send her some very popular items at a very low price per item, because she was buying 50-100 of each. Because the items are a bit on the fragile side (but not terribly so), I sent extra, so I really wasn't making much money per item, seriously. I packaged some of them individually just in case. Then we discussed shipping at some point, and I ended up charging her $8 global priority, which is normally fairly cheap.
Well, because of all the extra padding and weight and such, it ended up costing THIRTY FIVE DOLLARS to ship. I think I just barely broke even on this stupid transaction, and I sent her most of what I had of one popular item, which kind of bothers me now, because it is a really good seller, and I've been making decent money selling it one at a time, and I don't have many left.
She has sent me a new nearly undecipherable email, and claims that I didn't send her the above popular item AT ALL. Or they're broken. I can't tell. Seriously, she says "missing or broken". WTF?! I packed those myself, and I packed them very well. AND I sent her extra in case any were broken.
She's claiming one of the other items is "halved". I don't know if she means half the quantity (which is impossible, let me tell you) or that the items are broken in half (more probable, but it would still be unlikely that more than twenty (that's right, I sent an EXTRA TWENTY @#&%*^@#$&*%) would be broken).
And the fact that this was not done through official channels bothers me, too. I hate it when I'm approached privately.
The worst part is that I know my reply will be inscrutable to her, as all of them have obviously been. I wrote that she needed to tell me the number of broken beads, and I will subtract the extra from that, and then I will subtract the extra shipping, and send her a refund for the rest. Even though it's not my responsibility, technically; it's the Post Office's problem because I insured the package as well, and obviously there was some mishandling. What are the chances that she will understand this? Zero.
I'm sorry, I just have to rant. This pisses me off like whoa.
ETA: I have just received an even more unintelligible reply. I cannot understand what she wants. I just want to scream at something right now.
To top it all off, I was contacted by an eBay customer from hell. She's in Japan, and she contacted me privately and asked me to send her some things, which is against eBay policies. It was a large order, so I agreed. It took about fifteen emails to hammer it all out, mostly because it's very hard to understand what she is saying. Her emails are nearly indecipherable.
Anyway, I agreed to send her some very popular items at a very low price per item, because she was buying 50-100 of each. Because the items are a bit on the fragile side (but not terribly so), I sent extra, so I really wasn't making much money per item, seriously. I packaged some of them individually just in case. Then we discussed shipping at some point, and I ended up charging her $8 global priority, which is normally fairly cheap.
Well, because of all the extra padding and weight and such, it ended up costing THIRTY FIVE DOLLARS to ship. I think I just barely broke even on this stupid transaction, and I sent her most of what I had of one popular item, which kind of bothers me now, because it is a really good seller, and I've been making decent money selling it one at a time, and I don't have many left.
She has sent me a new nearly undecipherable email, and claims that I didn't send her the above popular item AT ALL. Or they're broken. I can't tell. Seriously, she says "missing or broken". WTF?! I packed those myself, and I packed them very well. AND I sent her extra in case any were broken.
She's claiming one of the other items is "halved". I don't know if she means half the quantity (which is impossible, let me tell you) or that the items are broken in half (more probable, but it would still be unlikely that more than twenty (that's right, I sent an EXTRA TWENTY @#&%*^@#$&*%) would be broken).
And the fact that this was not done through official channels bothers me, too. I hate it when I'm approached privately.
The worst part is that I know my reply will be inscrutable to her, as all of them have obviously been. I wrote that she needed to tell me the number of broken beads, and I will subtract the extra from that, and then I will subtract the extra shipping, and send her a refund for the rest. Even though it's not my responsibility, technically; it's the Post Office's problem because I insured the package as well, and obviously there was some mishandling. What are the chances that she will understand this? Zero.
I'm sorry, I just have to rant. This pisses me off like whoa.
ETA: I have just received an even more unintelligible reply. I cannot understand what she wants. I just want to scream at something right now.
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I'm sorry this is going on. Blegh to them all!
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I'm so irritated by this entire debacle. I had a bad feeling right from the very first email. *grumbles*
Thanks for commiserating with me. ;)
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I have to compose yet another email, and try to make a very complicated situation so simple that she can reply and I will know the answer for certain.
It's very obvious from her latest entry that she has no clue what I was saying in my last email, which I made super super simple, so I'm really at a loss. :(
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I think technically, she is not allowed to contact you aside from ebay, but if she does and you agree on a bargain, she simply looses the ebay insurance and agreements and you two have a common contract.
One thing I can tell you from talking to non-native speakers is: Use very very simple vocabulary and write sentences in Subject-Predicate-Object manner only. It looses the friendlynes, but it gets the point through.
When trying to decipher her letters, maybe asking an asian around you will help. Or posting it on LJ to get more people to help. Might just work.
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I'm going nuts! I've put up a new entry asking for translation help, but I'm not going to hold my breath. I don't have a lot of time and I'm just going to try working on an answer myself.
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Good luck, I hope it works out.
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She seems to want more items, too. I'm just so confused how to get my meaning across to her. argh!
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I'm really pulling my hair out about this.
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Did you get someone to translate for you?
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PS: I am working on the last few paragraphs of that tLS chapter. I think I will be able to send you it tomorrow. I won't be back for six days, so there's no rush on this, for once. ;)
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Take her last email, copy and paste it into word.
Compose the answer you really want to send, but cannot. Let rip in the most colourful way possible. Save it on your hard drive, open a new folder called "Bitching".
There: instant catharsis, and no harm done. When necessary, open the word document, read through, add insults if necessary, and gloat over it.
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Then again, I've already bitched and complained on LJ, and that seems to have helped. *grins* Thanks!
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