and more grah

[valis2]

The woman who wanted the refund?

Just now emailed me...because she realized that the second item she wanted a refund for? The one I couldn't figure out what it was?

Was not something she ordered from me.

So I took off something she did order and gave her a refund for it. It was the closest thing to it and the same price. grah.

I give up. I'm going to bed. I'm tired and cranky as hell.

Comments

[ook.livejournal.com]

Well, she got what she paid for. It's not like you shorted her. And it's her fault for being a dumbass.

I wouldn't offer to do another special ship for her. Just see if she complains first before emailing her again. Perhaps she'll place another order in the future.

[valis2.livejournal.com]

Yeah, you're right, she got exactly what she paid for. And I went with the same strategy you suggest; I apologized for the inconvenience, but didn't offer to send out the item. I mean, she hasn't paid for it, technically. I'll just wait to see what she wants to do.

*nodnod*

[jaelle-n-gilla.livejournal.com]

You know what I'd do next time? I'd tell them, sorry, it shipped already, but if you don't like what I sent, feel free to return it (postage on you) and I'll refund.
Especially if your items cost in the range of normal postage, she'll be tempted to keep it rather than make a fuss about it.

Sorry for the crappy customers. Sleep well!

[valis2.livejournal.com]

The only thing that makes me hesitate is lying about sending something out--they can easily check the date on the label, and I don't want to get caught in that discussion. I also do not want to encourage anyone to return anything. I believe I even have "all sales final" in my verbiage.

It's a good idea, though. And my items are cheap. But this is a huge order, and I'd have to actually transfer money into my Paypal account in order to refund it to her, lol. :)

[jaelle-n-gilla.livejournal.com]

Well, the wording would be "this has already been transferred to our logistics department. We are sorry it cannot be revoked at this point in time". *g* I often get messages from professional sellers that say "It's been given to logistics" and a few days later I read "we're shipping it today". In large organizations that's quite common. Nobody knows your are just you :)

If it were me I couldn't even refund through paypal. I have a free account that can handle invoices only and not receive money, neither from my account nor from anyone else's. Oh well.

[hardboiledbaby]

Oh, what a PITA. :P

Dunno if this would cheer you up or not, but if you want to read about customers even WTFier than yours, check out:

(The customer is)notalwaysright.com.

It'll either make you laugh or cringe in fear that some of these asshats will come visit your store. O_o

[valis2.livejournal.com]

Oh yes, a total PITA. I just hope that she doesn't get worse--I am frightened as hell about what happens when she actually receives the merchandise.

And thanks for the link! I've seen it before, but it's been ages, and it's always good for a laugh.