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Hulk SMASH
ARGH EBAY!!
I have finally received my first negative feedback after selling for over two years.
For those of you not regularly involved with eBay, I'll explain. You can rate a seller or buyer either positively, neutrally, or negatively. Generally, rating someone negatively is seen as an "attack" by most people involved; it's your last option in the scale. Most people will contact you and try to work it out first before they consider posting negative feedback. Example of negative feedback: never receiving the item, receiving the item in poor condition (broken, for example), misrepresented items, etc. Negative feedback is a bitch. Most prospective buyers will ignore pages and pages of positive feedback, and only click on the negative.
So color me astonished when I receive a negative simply because the buyer "thought the description was somewhat inaccurate when compared to other sellers." I'm still puzzling this one out--there's a photo, plus a description including country of origin and sizing. I've looked at other listings--some people don't even include that information. But wait--it said inaccurate. Which can only mean that they think I'm lying when compared to other sellers--I have no idea. I'm completely confused by this phrase.
What doesn't astonish me is that, just like the single neutral feedback I've received, it comes from a brand new eBayer. Maybe I should block new buyers.
Fortunately, I'm in a pretty good mood right now, because otherwise this sort of thing would cause a meltdown.
I have finally received my first negative feedback after selling for over two years.
For those of you not regularly involved with eBay, I'll explain. You can rate a seller or buyer either positively, neutrally, or negatively. Generally, rating someone negatively is seen as an "attack" by most people involved; it's your last option in the scale. Most people will contact you and try to work it out first before they consider posting negative feedback. Example of negative feedback: never receiving the item, receiving the item in poor condition (broken, for example), misrepresented items, etc. Negative feedback is a bitch. Most prospective buyers will ignore pages and pages of positive feedback, and only click on the negative.
So color me astonished when I receive a negative simply because the buyer "thought the description was somewhat inaccurate when compared to other sellers." I'm still puzzling this one out--there's a photo, plus a description including country of origin and sizing. I've looked at other listings--some people don't even include that information. But wait--it said inaccurate. Which can only mean that they think I'm lying when compared to other sellers--I have no idea. I'm completely confused by this phrase.
What doesn't astonish me is that, just like the single neutral feedback I've received, it comes from a brand new eBayer. Maybe I should block new buyers.
Fortunately, I'm in a pretty good mood right now, because otherwise this sort of thing would cause a meltdown.
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The one neutral I had was because someone didn't realize that you can't really penalize someone for something that was very clearly stated in the auction, i.e., shipping charges. *rolls eyes* They took issue with the cost of Priority Mail. As if I set the rates or something.
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I received negative feedback from a SELLER who never shipped my item. She printed a label, but never actually SENT it. Gah.
Anyway, YES you absolutely should ban new ebayers. New accounts represent one of two things: a person who is actually a newb and therefore is too stupid about how it all works to leave appropriate feedback, or they are someone who got so much negative feedback they had to go and create a new account. Either way, not worth your time. :)
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I'm really bummed because it was the same day that I got my Powerseller status back. I lose it because I don't have sales all year round, of course. It makes me crazy that people who will not buy from anyone but Powersellers are now seeing my items, and the first thing they'll notice is a fresh neg.
Even worse, it's a neg that makes no sense. I've investigated, and I have a strong feeling that what the seller means is not inaccurate, which is a word that means dishonest to me--I think she means that I didn't define a common industry term, and she bought the wrong thing because she didn't know what it meant.
For example, if you don't know what "clad coinage" is, and you buy a JFK half dollar from 1964, and when you get it you realize it's not silver at all but the worthless modern "clad coinage"--you'll be a bit upset. Then again, it isn't the seller's fault that you didn't know what "clad coinage" meant, which is why I'm livid, because I think that's exactly what happened.
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Also, you can respond to negative feedback. :)
Did she even give you an opportunity to resolve it (perhaps by educating her better?) before leaving the feedback?
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And nope, she didn't contact me at all--just came right out with a neg! That's why I'm fuming. Had she just admitted to being a moron, I probably would have refunded her the price of the beads. *rolls eyes*
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I found my post about my problem with this neg feedback issue:
http://kitschicat.livejournal.com/1009332.html
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I had an account with tons of awesome feedback, but then it was dormant, and the email it was linked to got closed...and so I had to create a new account. ;(
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They don't realize that negs are very undesirable and how much weight they carry. I've had people leave me positives before even though they weren't 100% satisfied because the issue was subjective and they weren't dissatisfied with the service. That's only happened twice, but it does show that some people are very reluctant to leave anything but a positive.
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For buyers, I go a little anal retentive. I list anything and everything I can about the item I'm selling down to minute flaws and then I have a broad disclaimer that I'm selling the item "AS IS" though I take pictures of it working (it electronic). Then I don't take bids from anyone who has less than 10 feedback unless they've been a long time member.
And I definitely look at the feedback. I learned my lesson the hard way when I sold an old lap top for the first time and got a forged check.
I've only left one negitive comment though - for a buyer who flaked out and never sent money or any contact after she bid and won an antique corset I had for sale. But hey, glad she did, cause I ended up taking it to a local re-enactment camp and got more than the $20 the ebay bidder won with.
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Most of my customers are fairly educated about the market, and this was just out of left field. I'm pretty certain that they just didn't understand the term involved and was really disappointed when she got the goods.
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And this is why I won't leave feedback for Buyers any more until they feedback me first. There's too many oddballs out there. I also banned newbies years ago, but even then people with +1 feedback can still waste a lot of your time.
I suppose you could always email the newbie and see if they might be willing to go through the Rescind Negative feedback process. I have heard of that working before.
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You and I have been talking about negs for ages--I always knew there was one lurking around the corner, and it finally ran into me, lol.
My fb policy was always to leave it once I received payment, though sometimes I got a little behind. If I waited until I received fb from them...lol! Half of them still don't leave me fb, and then get pissy if I don't get to theirs quick enough...
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