Hulk SMASH

[valis2]

ARGH EBAY!!

I have finally received my first negative feedback after selling for over two years.

For those of you not regularly involved with eBay, I'll explain. You can rate a seller or buyer either positively, neutrally, or negatively. Generally, rating someone negatively is seen as an "attack" by most people involved; it's your last option in the scale. Most people will contact you and try to work it out first before they consider posting negative feedback. Example of negative feedback: never receiving the item, receiving the item in poor condition (broken, for example), misrepresented items, etc. Negative feedback is a bitch. Most prospective buyers will ignore pages and pages of positive feedback, and only click on the negative.

So color me astonished when I receive a negative simply because the buyer "thought the description was somewhat inaccurate when compared to other sellers." I'm still puzzling this one out--there's a photo, plus a description including country of origin and sizing. I've looked at other listings--some people don't even include that information. But wait--it said inaccurate. Which can only mean that they think I'm lying when compared to other sellers--I have no idea. I'm completely confused by this phrase.

What doesn't astonish me is that, just like the single neutral feedback I've received, it comes from a brand new eBayer. Maybe I should block new buyers.

Fortunately, I'm in a pretty good mood right now, because otherwise this sort of thing would cause a meltdown.

Comments

[iibnf.livejournal.com]

That just sucks. Can you at least give them a responding negative in return? That's always a little bit satisfying. From the thousands of feedbacks I've had, I've had one neg and one neutral. The neg was someone who didn't read the auction correctly and the neutral from a seller who had a misleading auction (she said paypal, then refused to accept paypal, so I was slow to get alternative payment to her). I gave both of them resounding negs in return.

[valis2.livejournal.com]

Unfortunately, I was on the ball this week and already caught up with my feedback, and because they'd paid, I've already given them a positive.

The one neutral I had was because someone didn't realize that you can't really penalize someone for something that was very clearly stated in the auction, i.e., shipping charges. *rolls eyes* They took issue with the cost of Priority Mail. As if I set the rates or something.