Hulk SMASH

[valis2]

ARGH EBAY!!

I have finally received my first negative feedback after selling for over two years.

For those of you not regularly involved with eBay, I'll explain. You can rate a seller or buyer either positively, neutrally, or negatively. Generally, rating someone negatively is seen as an "attack" by most people involved; it's your last option in the scale. Most people will contact you and try to work it out first before they consider posting negative feedback. Example of negative feedback: never receiving the item, receiving the item in poor condition (broken, for example), misrepresented items, etc. Negative feedback is a bitch. Most prospective buyers will ignore pages and pages of positive feedback, and only click on the negative.

So color me astonished when I receive a negative simply because the buyer "thought the description was somewhat inaccurate when compared to other sellers." I'm still puzzling this one out--there's a photo, plus a description including country of origin and sizing. I've looked at other listings--some people don't even include that information. But wait--it said inaccurate. Which can only mean that they think I'm lying when compared to other sellers--I have no idea. I'm completely confused by this phrase.

What doesn't astonish me is that, just like the single neutral feedback I've received, it comes from a brand new eBayer. Maybe I should block new buyers.

Fortunately, I'm in a pretty good mood right now, because otherwise this sort of thing would cause a meltdown.

Comments

[ms-hecubus.livejournal.com]

I've had a couple of negative feedbacks over the years and it's never effected my ebay experience. Now, I don't do a lot of selling, but I've still sold items for over $1000 with negatives. If your feedback is overwhelmingly positive most people will ignore a single negative. Especially if the person who has left that negative is a newbie or did it because of sour grapes.

[valis2.livejournal.com]

Thanks for replying--when I saw the notification I said to myself, "Awesome, ms_h will have something reassuring to say, because I'm sure she's dealt with ugliness on eBay before," and sure enough, here you are speaking a lot of sense. It makes me feel a lot better, seriously. ;)

[ms-hecubus.livejournal.com]

I'm glad I could help. I wanted to cry the first time I got negative feedback, it seemed so unfair!