As usual, eBay woes
Jan. 14th, 2008 12:01 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
valis2Every time I get a message from an eBay member I break out in hives, I tell you.
(This does make me feel doomy about making eBay so important in my life...)
Long story short--this person feels that I didn't include the "book" with the game. I immediately replied, "Did you check the packaging?" and I also asked them which was missing--the book or the map or both.
Listen, I've learned that a lot of people do not completely inspect the box. I know that sounds patronizing and evil to ask that question, but it's true.
I didn't hear anything back for a day and a half, so I emailed again, asking if they had found the book or map.
I received a reply finally (this morning) that the book was missing (but they did not clarify whether the map was missing (I HATE IT WHEN PEOPLE DO NOT PAY ATTENTION TO DETAILS (though I recognize the irony in that statement))) and a bit of not-quite-strong language wanting a refund or at the very least a refund for the book part. (Why does it matter if the map was missing? Well, they were together. So if only one is missing, that's strange. If both were missing, well, then, I might have shipped them to somebody else, though I doubt it highly.)
So I responded by refunding the entire purchase price (but not the shipping) and I said:
Normally I would wait for one more email just to be certain that the book or map is not there before I send out a refund; I've had people overlook things before only to find them later (multiple times, actually).
However, you are clearly upset about this issue, so I've just processed the refund (but not the shipping charges).
Thanks and have a nice day!
What's your opinion, flist? Was I too nasty? patronizing?
(This does make me feel doomy about making eBay so important in my life...)
Long story short--this person feels that I didn't include the "book" with the game. I immediately replied, "Did you check the packaging?" and I also asked them which was missing--the book or the map or both.
Listen, I've learned that a lot of people do not completely inspect the box. I know that sounds patronizing and evil to ask that question, but it's true.
I didn't hear anything back for a day and a half, so I emailed again, asking if they had found the book or map.
I received a reply finally (this morning) that the book was missing (but they did not clarify whether the map was missing (I HATE IT WHEN PEOPLE DO NOT PAY ATTENTION TO DETAILS (though I recognize the irony in that statement))) and a bit of not-quite-strong language wanting a refund or at the very least a refund for the book part. (Why does it matter if the map was missing? Well, they were together. So if only one is missing, that's strange. If both were missing, well, then, I might have shipped them to somebody else, though I doubt it highly.)
So I responded by refunding the entire purchase price (but not the shipping) and I said:
Normally I would wait for one more email just to be certain that the book or map is not there before I send out a refund; I've had people overlook things before only to find them later (multiple times, actually).
However, you are clearly upset about this issue, so I've just processed the refund (but not the shipping charges).
Thanks and have a nice day!
What's your opinion, flist? Was I too nasty? patronizing?
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(no subject)
Date: 2008-01-15 06:20 pm (UTC)Sometimes people ask me how to design things using the components I sell--which makes me crazy! Go to your local craft store. Hell, even Michaels will work it out for you.
THEN she forgets to bid on the auction and wanted me to relist the item with a BIN
OMG! I had someone do the exact same thing--and she didn't bid on the SECOND auction either!!! It was for something I was planning on transitioning into my store, too, so I was really fuming. Now, of course, I know better--I'd list it in the store--but I was trying to be nice.
I was never so happy to finish a transaction -- every time I opened my email, I was cringing. And she never left me feedback either. :P
You're lucky--she probably would have screwed that up, too! She would be one of those buyers who doesn't understand that her satisfaction with the transaction shouldn't hinge on her feelings about the item itself (within reason).