gnashing my eBay teeth
Apr. 9th, 2008 11:29 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
valis2I have this one customer who buys from me very irregularly. I think she's purchased four things over the last three years.
She is absolutely idiotic. Seriously. She seems normal (her emails are spelled correctly, punctuated correctly, and are grammatically sound), but she is, in fact, a moron. She asks the stupidest questions about the product.
Every time I receive a message from her (and there are at least three or four for each item she purchases), I break out in hives. Seriously. They're always really obvious--if she had read the listings, it would have been solved and the message unnecessary. For example, she will ask how much something weighs, even though the weight is in the description.
Her most recent purchase was from my eBay store. I logged on, and noticed that there was a "Request for Invoice" message. Now, normally I send invoices out constantly, but if the person buys things when I'm not around, and the shipping calculator malfunctions (and doesn't combine the shipping, but doubles it or triples it, grr), then I send them out the proper invoice.
On a Request for Invoice message, the buyer has a little space to add her own words, if necessary.
So the additional comment for this invoice reads:
Hi, Please send an eBay invoice for all items won & payment will follow shortly. I prefer 1ST CLASS MAIL OR PARCEL POST, due many problems with priority; would appreciate, if this would be possible. If you use your own invoice it must include: cost & description of item/s, shipping, handling, insurance cost (opt), e-mail address & full name & address. REQUIRED: LET ME KNOW IF THIS WILL BE THE ONLY INVOICE. If not complete, it will be rejected. Sorry, no exceptions. Thanks.
And then I log in and go to send her an invoice and discover that she only bought one item.
*blinks*
SHE DOESN'T EVEN NEED AN INVOICE. SHE COULD HAVE JUST PAID. This request was a total waste of her time.
And she really doesn't need this ridiculous message to be added to the request. I mean seriously, I've never seen a message like this on a request before--clearly she's been burned multiple times. (What a surprise--not.)
To make a long story short, brainiac sent me a message today saying that she was totally disappointed with the size of the item; it seemed much larger in the photo.
So I had to waste my time explaining to her that a) all of my pictures are sized to the same pixel height or width in order to use every inch of the space that I'm given, which means smaller things are bigger and bigger things are smaller, b) I do not include coins for scale because it looks cheap and wastes space that could be highlighting the product, and c) THE MEASUREMENTS WERE IN THE DESCRIPTION and made it VERY clear that the items were small.
Does she expect life-size photos of cars in eBay Motors? I mean, seriously, this is the stupidest stupidity ever. I'm sick of her idiocy and hope she never bids again.
She has only one redeeming quality, and that is that she isn't going to neg me for her own ineptitude.
She is absolutely idiotic. Seriously. She seems normal (her emails are spelled correctly, punctuated correctly, and are grammatically sound), but she is, in fact, a moron. She asks the stupidest questions about the product.
Every time I receive a message from her (and there are at least three or four for each item she purchases), I break out in hives. Seriously. They're always really obvious--if she had read the listings, it would have been solved and the message unnecessary. For example, she will ask how much something weighs, even though the weight is in the description.
Her most recent purchase was from my eBay store. I logged on, and noticed that there was a "Request for Invoice" message. Now, normally I send invoices out constantly, but if the person buys things when I'm not around, and the shipping calculator malfunctions (and doesn't combine the shipping, but doubles it or triples it, grr), then I send them out the proper invoice.
On a Request for Invoice message, the buyer has a little space to add her own words, if necessary.
So the additional comment for this invoice reads:
Hi, Please send an eBay invoice for all items won & payment will follow shortly. I prefer 1ST CLASS MAIL OR PARCEL POST, due many problems with priority; would appreciate, if this would be possible. If you use your own invoice it must include: cost & description of item/s, shipping, handling, insurance cost (opt), e-mail address & full name & address. REQUIRED: LET ME KNOW IF THIS WILL BE THE ONLY INVOICE. If not complete, it will be rejected. Sorry, no exceptions. Thanks.
And then I log in and go to send her an invoice and discover that she only bought one item.
*blinks*
SHE DOESN'T EVEN NEED AN INVOICE. SHE COULD HAVE JUST PAID. This request was a total waste of her time.
And she really doesn't need this ridiculous message to be added to the request. I mean seriously, I've never seen a message like this on a request before--clearly she's been burned multiple times. (What a surprise--not.)
To make a long story short, brainiac sent me a message today saying that she was totally disappointed with the size of the item; it seemed much larger in the photo.
So I had to waste my time explaining to her that a) all of my pictures are sized to the same pixel height or width in order to use every inch of the space that I'm given, which means smaller things are bigger and bigger things are smaller, b) I do not include coins for scale because it looks cheap and wastes space that could be highlighting the product, and c) THE MEASUREMENTS WERE IN THE DESCRIPTION and made it VERY clear that the items were small.
Does she expect life-size photos of cars in eBay Motors? I mean, seriously, this is the stupidest stupidity ever. I'm sick of her idiocy and hope she never bids again.
She has only one redeeming quality, and that is that she isn't going to neg me for her own ineptitude.
![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
(no subject)
Date: 2008-04-09 05:37 pm (UTC)(no subject)
Date: 2008-04-09 05:48 pm (UTC)I just want to whine about it. LOL
(no subject)
Date: 2008-04-09 05:54 pm (UTC)uh, yeah, I don't do eBay any more because I got fed up with the policies, and because they bought paypal and it's now a monopoly, with conflict of interest out the wazoo. Not that I wouldn't go back if I were forced to do so by the need for money.
(no subject)
Date: 2008-04-09 06:09 pm (UTC)Unfortunately, she doesn't leave feedback, which means that I'd have to wait until the fb window closes to take care of this situation. :(
Wait--you live in Aloha? LOL--I've been there! There's a little place...argh...can't remember what it's called, but they serve LA-style food. I had some awesome beignets there...mmmm.
A lot of people are fed up with eBay, especially lately, with the new fb rules--have you heard about these? Sellers can ONLY leave positive fb as of May something.
No negs or neutrals. So now we're at the buyers' mercy entirely. Ugh.
A lot of people are leaving. There's a lot of hope that Google will buy eBay, or that Google will develop a kickbutt eBay competitor.
(no subject)
Date: 2008-04-09 06:56 pm (UTC)They have not only jumped the shark, they have done unspeakable things with it.
(no subject)
Date: 2008-04-09 06:07 pm (UTC)(no subject)
Date: 2008-04-09 06:10 pm (UTC):) It isn't a huge deal...just a pain in the ass.
(no subject)
Date: 2008-04-09 07:13 pm (UTC)Cos, y'know, when I buy shoes off ebay, I'm really pissed off when they don't turn out to be 3 inches long. Buyer is a fuckwit!
(no subject)
Date: 2008-04-09 07:43 pm (UTC)Exactly my point!
No one else has ever misinterpreted the size of the items due to the photo. At least, no one else has mentioned it to me.
*headdesk*
(no subject)
Date: 2008-04-09 07:47 pm (UTC)(no subject)
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