eBay updates

[valis2]

The rather bizarre frog interaction proved to be harmless; she's left postive feedback. Thank goodness.

However, I've just had a rather off-putting interaction with someone else. A customer bought thirty items out of my eBay store in one afternoon, which is pretty much unprecedented for me. I mean, I've had customers get to that many items before, but usually it's spread out over a few days. She waited for my auctions to end, and added more items. She just paid for everything today.

And then she sent me a message telling me she doesn't want two of the items and wants me to send her a Paypal refund. Um. I have already relisted one of the items. And even though Paypal will refund the Paypal fees, eBay will not refund me the final value fees and the listing fees.

I had been planning on insuring the package for free as a thank you for having such a large order, but I think I'm not going to. grah.

I'm just writing a note to her now and it's taking my entire will to not start a sentence "In the future, when you flake out, please don't pay me for the items first and then have me refund--No, wait, don't select items you don't really want."

Comments

[valis2.livejournal.com]

I always had insurance as optional, but now eBay has just changed the rules again, and you're not allowed to charge the customer for insurance. You have to provide it yourself. And since most of my packages are about $5 worth of stuff, it's just not worth it.

I actually am relieved about this, because I was sick of taking packages to the post office and having to go through the ridiculousness of getting insurance for a $2 item. No, really.

[little-tristan.livejournal.com]

That's so weird. They're totally rigging the game on the customers. If you have to pay for the insurance, and they fix the shipping (which they do on most of the things I buy, like books and cds and stuff), that just means the sellers will up the opening bid and have to pay higher listing fees. They totally sacrifice the seller to please the buyer, but all it does is weaken the system.

It makes me very glad we don't do it anymore, even if means we have a cubic buttload of junk in the basement, and probably always will.*g*

[valis2.livejournal.com]

ahhh!! Denis!

Yeah, there was apparently some sort of scam that kept getting run, where people would charge $78 for insurance or something. I don't know.

eBay is saying that it has always been the seller's responsibility to get the stuff to the buyer, so the insurance should be the seller's responsibility, too. I can't include insurance, though; my items are too low-cost, and lower shipping prices is the only way I can keep going.