eBay updates

[valis2]

The rather bizarre frog interaction proved to be harmless; she's left postive feedback. Thank goodness.

However, I've just had a rather off-putting interaction with someone else. A customer bought thirty items out of my eBay store in one afternoon, which is pretty much unprecedented for me. I mean, I've had customers get to that many items before, but usually it's spread out over a few days. She waited for my auctions to end, and added more items. She just paid for everything today.

And then she sent me a message telling me she doesn't want two of the items and wants me to send her a Paypal refund. Um. I have already relisted one of the items. And even though Paypal will refund the Paypal fees, eBay will not refund me the final value fees and the listing fees.

I had been planning on insuring the package for free as a thank you for having such a large order, but I think I'm not going to. grah.

I'm just writing a note to her now and it's taking my entire will to not start a sentence "In the future, when you flake out, please don't pay me for the items first and then have me refund--No, wait, don't select items you don't really want."

Comments

[ook.livejournal.com]

Insurance is really to protect the Seller, so if it's a big order you should definitely insure it.

In the past, I've charge a "kill fee" to cover listing fees for items that people change their minds on. If you've already agreed to a refund, then it's too late to ask for a kill fee.

[valis2.livejournal.com]

Yeah, I'm thinking I have to insure it. And she still hasn't replied to my email I sent to double check which ones she wants me to pull--her description of one of them was pretty bizarre and there's nothing exactly like that in the order. But of course she hasn't replied, and I really have only today or Friday to ship, and if I wait until Friday it will be past my handling time estimates. GRAH.

How is it that I am still learning lessons on eBay? This is crazy.