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valis2Most of the time, eBay runs smoothly, and I have a process set up that means I can move things along in an assembly-line manner.
Twice this week people have paid for a single item that they ordered from my eBay store, but had bids outstanding on auction items. I cannot tell you how frustrating this is. Sure, I'm flattered that they want to buy more than one thing from me, but I explain in every auction and store description that if you are planning on buying more than one item, then I'll combine shipping, and that customers should ignore any invoices they receive until they are ready to purchase.
The thing is, I have an awful memory--I only just barely figured this out both times. And you know what happens if I miss it? Whining. Possibility of negative feedback. As it is, I've emailed both customers about a decision--mail separately, or package together?--and OF COURSE neither of them has replied. AS ALWAYS. So then I have to make the decision for them, which is to hold things. WTF?! One day this is going to bite me on the ass. I hate it when things move outside of the process. Because I'm a control freak, lol.
Yeah, I know, I know, not everyone lives online like I do. But still, it's totally frustrating.
And also, someone messaged me about an auction on eBay to complain, "How many items in this? You do not say!" So I quoted the FIRST LINE of the damn auction, which clearly lists the number of items in the lot. Grr. I mean, I understand overlooking stuff, but it was in the first line! I think I'm doubly irritated because of the exclamation point, which is pretty stupid and hilarious on my part. Still.
ETA: Thank goodness--one of them has responded. Yeah, I realize that I'm being super cranky, but I'm leaving tomorrow and I'm just feeling grumpy about life in general.
Twice this week people have paid for a single item that they ordered from my eBay store, but had bids outstanding on auction items. I cannot tell you how frustrating this is. Sure, I'm flattered that they want to buy more than one thing from me, but I explain in every auction and store description that if you are planning on buying more than one item, then I'll combine shipping, and that customers should ignore any invoices they receive until they are ready to purchase.
The thing is, I have an awful memory--I only just barely figured this out both times. And you know what happens if I miss it? Whining. Possibility of negative feedback. As it is, I've emailed both customers about a decision--mail separately, or package together?--and OF COURSE neither of them has replied. AS ALWAYS. So then I have to make the decision for them, which is to hold things. WTF?! One day this is going to bite me on the ass. I hate it when things move outside of the process. Because I'm a control freak, lol.
Yeah, I know, I know, not everyone lives online like I do. But still, it's totally frustrating.
And also, someone messaged me about an auction on eBay to complain, "How many items in this? You do not say!" So I quoted the FIRST LINE of the damn auction, which clearly lists the number of items in the lot. Grr. I mean, I understand overlooking stuff, but it was in the first line! I think I'm doubly irritated because of the exclamation point, which is pretty stupid and hilarious on my part. Still.
ETA: Thank goodness--one of them has responded. Yeah, I realize that I'm being super cranky, but I'm leaving tomorrow and I'm just feeling grumpy about life in general.