eBay updates

[valis2]

The rather bizarre frog interaction proved to be harmless; she's left postive feedback. Thank goodness.

However, I've just had a rather off-putting interaction with someone else. A customer bought thirty items out of my eBay store in one afternoon, which is pretty much unprecedented for me. I mean, I've had customers get to that many items before, but usually it's spread out over a few days. She waited for my auctions to end, and added more items. She just paid for everything today.

And then she sent me a message telling me she doesn't want two of the items and wants me to send her a Paypal refund. Um. I have already relisted one of the items. And even though Paypal will refund the Paypal fees, eBay will not refund me the final value fees and the listing fees.

I had been planning on insuring the package for free as a thank you for having such a large order, but I think I'm not going to. grah.

I'm just writing a note to her now and it's taking my entire will to not start a sentence "In the future, when you flake out, please don't pay me for the items first and then have me refund--No, wait, don't select items you don't really want."

Comments

[idleleaves.livejournal.com]

*head. desk. head. desk.*

There's a reason I stay away from Ebay (as a seller) now... it's just too biased in favour of the buyers. Hard for sellers to get a fair shake, and idiot customers don't help.

Yay Etsy. I put my shop in vacation mode when I moved, but it's almost time to re-open.

[valis2.livejournal.com]

It's pretty scary. I'm getting a little annoyed at the weird questions and the continual chipping away at the sellers' ability to do business there. :(

I mean, Etsy has its own issues, too, but jeepers.

[idleleaves.livejournal.com]

I'd be more than a little annoyed, honestly. >.< It's getting kinda ridiculous.

EXACTLY. Etsy's not perfect, but it tends to be a better system for handcrafters. (If it only had as much exposure and certain auctioning abilities...)

[valis2.livejournal.com]

Yeah, you're right about the handcrafted thing, but jeez, when will they understand about advertising? At least eBay understands that. *nodnod*

Etsy can't stay grass-roots forever, leaning on all of its vendors to advertise for them.

[idleleaves.livejournal.com]

Yeeees.

I kinda worry, though, that if it grows too much it'll start clamping down on people and limiting sellers like Ebay does.

But you're right. It relies on its vendors to promote their own "shops", instead of promoting itself, as a whole, as an alternative to Ebay for certain categories.